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General Terms

Prices are shown in on the Site on GBP, you will also be charged in GBP. 

All prices are inclusive of VAT

Orders are subject to availability, and items in your shopping bag are not reserved and may be purchased by other customers. We endeavour to keep www.rachel-london.com accurate and up to date with regards to stock.

Intellectual Property

The content of www.rachel-london.com is protected by copyright, trademarks and other intellectual property rights. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format any of the content supplied to you or which appears on this website, nor may you use any such content in connection with any business or commercial enterprise.

Liability

The material used on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Rachel Zeitlin Ltd is not responsible for any errors or omissions, or for the results obtained from the use of such information or any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material found on the site we will attempt to correct it as soon as possible.

Returns Policy

The purchased goods maybe exchanged within 7 days from the purchased date. Exchanges will only be honoured if the label remains intact and in perfect condition and in their original packaging, with original receipt. Exchanges that are damaged, soiled or returned without all labels may not be accepted and may be sent back to the customer.

Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return

Goods can be exchanged for the equivalent amount or if you wish to do so; a more expensive or less expensive item. Please note for less expensive items you will not be refunded the difference of your original purchase.

Shipping costs are non refundable and we recommend you use a courier or like service to return the unwanted item, so it can be tracked, at your own expense.

During sale or promotion periods we do not offer exchanges unless the goods are faulty. Any Sample Sale items purchased are not eligible for exchanges or refunds, these will be clearly stated to the customer at the time of purchase. 

To exchange an item please email sales@rachel-london.com within 3 days of receiving your order to request exchange details and instructions. Please note exchanges will be honoured as long as we are notified within the 7 days from the purchased day.

If you have any queries, or wish to discuss the returns procedure in further details, please do not hesitate to contact us on sales@rachel-london.com

Faulty Goods

If your item is faulty (i.e. received damaged or manufacturing fault) we can offer alternatives such as repairs or exchanges where available.

Product & Colours

For specific care in instructions please contact our customer care team

Products depicted on this site are representative of the Rachel Fur Apparel and Accessories collection, not all products are shown on this site and are subject to availability.

Rachel Fur Apparel and Accessories has made every effort to portray the variations of colours as accurately as possible on www.rachelzeitlin.com. However due variations in monitor specifications this might vary.